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FREQUENTLY ASKED QUESTIONS

  • What materials do you use?
    At Sona London all of our jewellery is made from stainless steel which has been finished with 18k gold or white gold-plating.
  • How can I look after my jewellery?
    To keep your jewellery looking its best, we recommend that you take your jewellery off when showering, exercising and sleeping, and avoid any contact with moisture including creams and other chemicals. When jewellery is not being worn, we advise that it is kept in its original pouch or an alternative jewellery bag/box.
  • What payment methods do you accept?
    We accept Visa, Visa Debit, Visa Electron, Mastercard, Maestro and American Express. For more information, please see our Terms of Use.
  • Do you offer gift wrapping?
    Gift wrapping is not currently available, but we are looking into ways to provide this service in the near future.
  • How do I know if my order was successful?
    If your order has been submitted successfully, you should receive an order confirmation email to the email address provided during the checkout process. The email may take a few minutes to appear in your inbox. If you cannot find your order confirmation email, please ensure that you have checked your Junk mail folder as emails can often be misdirected here. If you have not received the confirmation email, please contact info@sonalondon.co.uk and our support team will try to resolve the issue.
  • How do I change/cancel my order?
    If you would like to change or cancel your order, please contact our team at info@sonalondon.co.uk as soon as possible so that your order can be amended before it is dispatched. If it is too late to cancel or amend your order, you can return your order to us after it has been received. For more guidance, please refer to the returns policy.
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